Shipping policy

One-Time Purchases with Free Standard Shipping Option

Processing Time: Orders ship within 2 business days of purchase.

Shipping Cost: Free standard U.S. shipping.

Availability: Currently shipping within the contiguous United States only. International shipping coming soon.

Delivery Time frame: Please allow 3-7 business days for delivery after shipment.

Tracking: You will receive an email with tracking information once your order ships. You can also track your order status in your account.

One-Time Purchases using Expedited Shipping Options

If your order is placed by 4 PM EST, we'll do our best to build your kit and ship it the same day. On occasion, unforeseen circumstances may slightly delay shipment.

Orders placed after 4 PM EST will be processed the next business day. If you have an urgent situation, please call us at (301) 683-9192 and we'll do our best to process the expedited shipment on the same day.

The Wine Confidence Program

Shipping Cost: Free standard U.S. shipping included with your Program subscription.

Availability: The Wine Confidence Program is only available to individuals residing within the contiguous United States at this time. International shipping coming soon.

Delivery Schedule: The Program includes 8 kits delivered across 10 months, shipped every 4–8 weeks. We pause shipments during our vacation months of December and July, so nothing bills on the months of November and June.

Ship Date: Kits ship during the first week of each applicable month.

Delivery Timeframe: Please allow 3-7 business days for delivery after shipment.

Tracking: You will receive an email with tracking information once your kit ships. You can also track your order status in your account.

Canceling and Returns: You can cancel your Program subscription at any time — canceling stops all future kits from shipping. If you'd like a refund on a kit you've already received, our standard 30-day return window applies. See our Return, Exchange, and Refund Policy for details.

Damaged Kits & Replacements

If a kit arrives damaged, we will gladly send a replacement at no additional cost. Please contact operations@savvyllamawine.com within 30 days of delivery with photos of the damaged kit to request a replacement.

How to Request Replacements: Email operations@savvyllamawine.com with your order details and photos of the damaged items within 30 days of receipt.

Shipping Issues

Once an order has shipped, Savvy Llama LLC is not responsible for:

  • Shipping delays caused by the carrier
  • Packages marked as delivered by the carrier
  • Orders shipped to incorrect addresses provided at checkout