Refund policy

RETURN, REFUND, AND EXCHANGE POLICY

Last Updated: July 30, 2026

At Savvy Llama Wine, we want you to have a great experience with our products. Please review our policy below.

Exchanges, Returns and Refunds:

We offer exchanges, returns and refunds within 30 days of delivery.

To request, please email operations@savvyllamawine.com within 30 days of purchase date and include:

• The order number or purchaser full name.
• A brief note of your request so that we may issue a return shipping label.

Process:

• The item must be shipped back within 10 business days of return shipping label issuance
• Once the item is received and inspected at our warehouse, a refund will be issued for the amount paid for the item, excluding any original shipping fees.

Damaged or Incorrect Orders:

If your order arrives damaged or you receive the wrong item, we will gladly send a replacement at no additional cost. Please contact operations@savvyllamawine.com within 30 days of delivery with:

• Your order number
• Photos of the damaged or incorrect items

Please note: We provide replacements for damaged items, not refunds.

Shipping-Related Issues

Please contact us at operations@savvyllamawine.com with any shipping issues, we want to ensure you receive your kit. You may also refer to the Shipping Policy for details. 

Corporate Gifting and Events

For corporate gifting and event orders, exchange terms are outlined separately within your order agreement.

Questions?

If you have questions about this policy or need assistance, please contact us at operations@savvyllamawine.com.